Who is credex?credex is a real time
decision engine that helps consumers obtain instant credit from
numerous financing sources when making a purchase online at a
participating merchant’s website.
Why does credex ask for the last 4 digits of my Social
Security Number?credex’s patented
state-of-the-art technology allows us to identify, verify, and
refer applicants to the appropriate credex participating credit
issuer. The only information you need to provide is name,
address, and the last four digits of your social security
number, that’s it! Credex believes you should feel safe while
making a purchase or applying for credit online.
Will this show as an inquiry on my credit report?Yes.
In order to secure credit by a lender on your behalf,
credex must verify
your credit information through the credit bureaus. This
verification will therefore appear as an inquiry by
“credex” on your
How can I get this removed from my credit
report?Credit inquiries are automatically removed after 24
Do you store any personal information or my credit
history?No. We do not store any of this information. It is
used only to verify your identity and credit profile at the
time of application.
If you don’t store my info, who does?At the time of
purchase we use your information only to verify identity and
access your credit profile to find lenders who can assist you
in financing your purchase. The merchant themselves may store
the information that is relevant to them. If you successfully
obtain credit from one of our lenders please check the privacy
policy of the bank/ lender by going to their web site.
Why was my loan/credit offer not approved?Although a
high percentage of requests are approved, credex cannot guarantee approvals
of all requests. Each of our lenders has their own underwriting
criteria and we may not have one available to service your
needs at this time. There is also a chance that information was
What was the reason, (piece of information) on my credit
report which caused me to be declined?Unfortunately due to
the Privacy Laws we are not able to access this information.
You can contact one of the Credit Bureaus listed on the FCRA
decline letter/email you would have received stating that an
offer of credit was not available to you at this time due to
some issue with your current credit status or information that
was not able to be confirmed. You can also contact the
How can I reapply?You can go back to the merchant’s
web store and try your transaction once again, be sure to enter
all information correctly.
Why do you ask questions such as if I rent or own a home?
Annual Salary? Last 4 digits of SSN?Obtaining this
information allows the lender to quickly make a decision within
their underwriting policies and determine what amount they are
able to offer you to complete your purchase.
Who are the lenders?We work with numerous lenders in
order to service the full credit spectrum and to offer loans of
all sizes to most consumers. credex participating lenders
range from private lenders/banks to large financial
institutions. If you qualify they may offer you an instant loan
enabling you to pay for your purchase.If you chose to accept
the offered loan you will have an obligation to that particular
bank or lender for repayment. You will find out the name of the
lender for which you have been pre-qualified when you are
presented with an offer.
You will then be required to agree to their Terms and
Conditions as well as the Truth In Lending terms in order for
the application to be processed.
What are the credex terms that I am required to agree
When seeking a loan or credit to make your purchase
you must provide certain pieces of information and then
expressly “agree” to the Terms and Conditions provided at the
time of your application. This grants us the right to seek
credit on your behalf. You can review these terms and conditions
How do I get in touch with my lender or bank?
call them at the Toll Free number provided to you in your email
correspondence from the issuing lender, or you can call our
customer service line at 1-855-7CREDEX
and we will be
happy to provide the information to you.
I made a purchase and used credit/loan from one of
participating lenders. Now I want to cancel/return item. What
should I do?
Contact the merchant you purchased the item or
service from, they will be able to better assist you. In the
event that you are not be able to arrive to a resolution with
the merchant, you should contact the credit issuer and ask for
procedures on how to start an investigation.
How is credex
making payment to the merchant for my purchase?
loan has been approved by LendingClub, once the proceeds have
been credited to your account, credex
will withdraw from the
account that you have provided to credex
at the time of checkout
the exact amount of the purchase and transfer it to the
merchant in order for the item(s) you purchased to be shipped